Frequently Asked Questions
If you don’t find your answer here, email support@cityshop.ee."
Do you have a step-by-step guide?
Yes – start with our Quick-Start Guide. Building a feed? See the Feed‑Builder tutorial.
What format should my product feed be in?
We support standard XML formats. If you don't have one, we'll help set it up for you.
What happens if I cancel?
You can cancel at any time from your Stripe billing portal. No long-term lock-in.
Who is SnapPoster for?
Small businesses, e‑commerce stores, and service providers who want an active Facebook presence without daily manual posting.
Can I update my feed or Facebook page later?
Yes – the dashboard (coming soon) lets you update your feed or connected page.
I don’t have a product feed. Can I still use SnapPoster?
Yes! We can crawl up to 30 pages of your site and generate 30 editable post drafts. Nothing is posted until you approve.
How long does setup take?
Minutes. Connect your Page and you’re good to go. Feed‑Builder drafts generate in about five minutes.
Will SnapPoster spam my followers?
No. You define the schedule and approve every post before publishing.
Will SnapPoster invent fake offers or pricing?
No – posts use your real website content and images.
Can I preview posts before they go live?
Own feed: When you click Start Posting, SnapPoster schedules items automatically; you can pause anytime. Feed‑Builder: We generate 30 drafts first; nothing goes live until you approve.
Need something else? Contact support.