Frequently Asked Questions
If you don’t find your answer here, email support@cityshop.ee.
Do you have a step-by-step guide?
Yes – start with our Quick-Start Guide. Building a feed? See the Feed‑Builder tutorial.
What format should my product feed be in?
Standard XML formats are supported. No feed? We can build a posting library directly from your website.
Why Facebook only?
We’re perfecting Facebook automation first – the #1 platform for local visibility – and will expand to Instagram/others next.
How often will my items be posted?
By default up to 3× per day during daytime hours. You control the cadence and can pause anytime.
What happens if I cancel?
You can cancel any time in Stripe Billing. No penalties or lock‑ins.
Can I cancel anytime?
Yes. Cancel from your account or contact support.
Can I update my feed or Facebook page later?
Yes – use the self‑service dashboard (coming soon) to update your feed or connected page whenever you like.
I don’t have a product feed. Can I still use SnapPoster?
Yes! We can crawl up to 30 pages of your site and generate 30 editable post drafts. Nothing is posted until you approve.
How long does setup take?
Minutes. Connect your Page and you’re good to go. Feed‑Builder drafts generate in about five minutes.
Will SnapPoster spam my followers?
No. You define the schedule and approve every post before publishing.
Will SnapPoster invent fake offers or pricing?
No – posts use your real website content and images.
Can I preview posts before they go live?
Own feed: When you click Start Posting, SnapPoster schedules items automatically; you can pause anytime.
Feed‑Builder: We generate 30 drafts first; nothing goes live until you approve.
Need something else? Contact support.